Returns & Exchanges


Returns are valid within 30 days of the delivery date

Refunds and Exchanges will NOT be processed until items are returned and inspected by our warehouse. All items must be returned in their original condition: tags attached, packaging intact, and product unworn & unwashed.

To start the return process please have your order # hand 

Please email info@aceface.com and provide the following:

1. Name, Order Number & Email address used to place order
2. Date your package was received
3. Reason for the return (Exchange, damage, incorrect purchase, fit…etc.)
4. What product(s) you are returning

Upon acceptance of your return we will send you a return shipping label for your item to be collected from an address of your choice. This could be a work or home address.

Note: Initial shipping charges and £4.00 return shipping fees are NON-REFUNDABLE.

Note: We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier 

Once your return is delivered, it typically takes 3-5 business days for our warehouse to receive and inspect your return.

After passing inspection, a refund minus applicable shipping costs will be issued to the original form of payment and you will receive an email confirmation. Please allow another 3-5 business days for the refund to appear on your statement.